Frequently Asked Questions

Everything you need to know about shopping with WGU.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your fashion fix sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

At WGU, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working to increase this every season.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.